Terms of Service

Production Time

On each product page there is an estimated production time. This is only an estimate and manufacturing delays may cause longer production times.

Return Policy

You may return an item within 14 days of receiving it in exchange for a replacement or store credit minus any shipping or custom fee cost we have incurred. ANY item that is returned must be unused.

In the unlikely instance of any faults in an item, the customer may send the item back for a repair or refund. We will bear the cost of shipping.

Any unshipped orders may be cancelled.


We are unable to refund or replace any packages that have been confirmed as delivered.

Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

International Customs & Duties

House of Errors is a UK based company, with an additional distribution centre in USA. We now cover all custom duties and fees to Europe, Australia and USA.